This Privacy Policy statement sets out the data processing practices carried out by Domaine Pty Ltd (“Domaine”) when you visit Domaine Pty Ltd at https://www.domainedirect.com.au (the “Site”).

Domaine understands the importance of protecting Personal Information. Domaine is also an online retailer selling goods principally related to high pressure cleaning. It operates an email newsletter database to send subscribers details of products that may be of interest. We take seriously our obligation to respect and protect the privacy of the personal information of our customers.

Data Protection

Domaine manages the Site. Your privacy rights in relation to this website are governed by the following terms of this privacy policy.

Extent of cover

This Privacy Policy only covers the Site. The Site may include links to third-party websites like YouTube. These are governed by their own privacy statements, and Domaine is not responsible for third party operations, including but not limited to their information practices. Users submitting information to or through the linked websites should review the privacy statements of these sites before providing them with Personal Information.

Information Collected

Domaine collects the following information from visitors to the Site:
• When you communicate with us for customer service or other purposes (e.g. by emails, phone calls, via the contact us form, etc.),

• When you place an order (e.g. Name, Contact Number, Company Name, Address, etc.),

we retain such information and our responses to you;

• When you sign up for newsletters (e.g. Name, Email, etc.),

we retain such information and our responses to you;

This does not affect any of your rights outlined in this privacy policy.

Use of Personal Information 

Domaine processes Personal Information collected via the Site for the purposes of:

• Responding to your requests and communicating with you.

• Dispatching and handling orders, including your Name, Contact Details and Address.
• Retaining past order information to assist with future orders.

• Communicating marketing materials and information with you.

Domaine does not sell Personal Information collected or use your Personal Information for any other purposes than those stated above.


Lawful basis of processing

Domaine will only process your information for as long as we have a relevant legal basis to do so. 

Domaine will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. 

Security

Domaine takes the processing of your information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We enforce physical access controls to our buildings and files, and we authorise access to Personal Information only for those employees who require it to fulfil their job responsibilities.


Personal Data

Domaine will only retain your Personal Data for as long as is necessary to perform the purpose for which it was collected. You have rights in relation to any information we hold about you. If you wish to access your Personal Information you may make a formal subject access request by contacting Domaine. The information you request must relate to you or another person that you have authority to act on their behalf. Domaine will require a confirmation of your ID prior to providing any information about the data we hold. If you are unable to provide sufficient information to prove your identity, Domaine reserves the right to refuse your request for access to Personal Information. The rights you have in relation to the Personal Data we hold regarding you are:

The Right to Object

You have the right to object to us handling your Personal Information when:

• Domaine is handling your Personal Information based on our legitimate interests. If you ask us to stop handling your Personal Information in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your Personal Information should continue; and

• where we use your Personal Information for marketing purposes. If you ask us to stop handling your Personal Information on this basis, we will stop. Please send your request to Domaine (please email domaineptyltd@gmail.com). We will respond to your request as soon as we can. 

The Right to Rectification

You have the right to require us to rectify any inaccurate Personal Information we hold about you. You also have the right to have incomplete Personal Information we hold about you completed, by providing a supplementary statement to us.

The Right to Restriction

You can restrict our processing of your Personal Information where:

• you think we hold inaccurate Personal Information about you;

• our handling of your Personal Information breaks the law, but you do not want us to delete it;

• we no longer need to process your Personal Information, but you want us to keep it for legal reasons; or

• we are handling your Personal Information because we have a legitimate interest and are in the process of objecting to this use of your Personal Information.

Where you exercise your right to restrict us from using your Personal Information, we will then only process your Personal Information when you agree, except for storage purposes and to handle legal rights/claims.

The Right to Data Portability

You have the right to receive the Personal Information we hold about you in a structured, standard machine-readable format and to send this to another organisation controlling your Personal Information.

The Right to Erasure

You have the right to require us to erase your Personal Information which we are handling in the following circumstances:

• we no longer need to use your Personal Information for the reasons we told you we collected it for;

• where we needed your consent to use your Personal Information and you have withdrawn your consent;

• you object to our use of your Personal Information and we have no compelling reason to carry on handling your Personal Information;

• our handling of your Personal Information has broken the law; or

• we must erase your Personal Information to comply with a law we are subject to.

The Right to Withdraw Consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your Personal Information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. Please send your request to Domaine (please email domaineptyltd@gmail.com).

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by the court of law.

We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to use the site and place your online order. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.

Your Consent
By using our website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Secure Transaction

We offer Debit/Credit Card processing through Stripe. Debit/Credit Card payments are made directly through Stripe's secure payment gateway to insure your personal and credit card details are kept safe. None of your payment details are stored by Domaine, ensuring your details are protected. 

Changes to this Privacy Policy

We may change this Privacy Policy at any time by posting a revised version of it on this site. 

Questions about the Privacy Policy

If you have any questions or complaint regarding how Domaine has handled your Personal Information, please don’t hesitate to contact us at domaineptyltd@gmail.com